FAQs

We are Rocknest Limited

1. What materials are used in Rocknest pieces?

Each Rocknest piece is made from premium natural stones, fine leather,tempered glass, and sustainably sourced materials, ensuring quality,durability, and unique character.

2. Are natural stone surfaces durable for everyday use?

Yes, natural stones like marble and limestone are highly durable when properly cared for. They are sealed to resist stains and are suitable for both daily use and special settings.

3. How should I care for my Rocknest furniture?

To preserve the beauty of your piece, avoid harsh chemicals. Clean stone with a soft cloth and pH-neutral cleaner, leather with a designated conditioner, and glass with non-abrasive sprays.

4. Are your products suitable for outdoor use?

Some collections, like the Outdoor Living Collection, are specifically designed for outdoor durability. Please refer to individual product descriptions for details.

5. Is each piece unique?

Yes. Due to the natural variations in stone, leather, and other materials, each Rocknest piece is one of a kind in texture, pattern, and tone.

6. Can I customize the size, material, or finish?

Absolutely. We offer customization options for select pieces. Contact us to discuss your project or special requirements.

7. Where do you source your materials?

Our stones are sourced from premium quarries worldwide, including Italy, Turkey, and Egypt, while other materials are carefully selected to meet Rocknest's quality standards.

8. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times will vary depending on your location.

9. How long does it take to receive my order?

Lead times depend on whether the item is in stock or made-to-order. Generally, it takes 6–8 weeks for production and delivery.

10. What happens if my order is damaged during shipping?

We take great care in packaging. However, if your item arrives damaged, please notify us within 48 hours, and we will arrange a replacement or refund.

11. Can I view the materials or pieces in person?

Visits to our partner facilities or showrooms can be arranged by appointment. Please contact us to schedule a viewing.

12. Do you offer trade or designer discounts?

Yes, we offer special programs for interior designers, architects, and trade professionals. Contact our team to apply.

13. Are the stones sealed/protected?

Yes, all natural stone surfaces are professionally sealed to enhance durability and resist staining, while maintaining the stone’s natural beauty.

14. What payment methods do you accept?

We accept major credit cards, bank transfers, and other secure payment methods. Payment options will be available at checkout or upon invoice issuance.

15. How sustainable are your materials?

We prioritize sourcing responsibly and minimizing waste, using offcuts and eco-conscious practices whenever possible in the creation of Rocknest pieces.